At The Online Pet Depot, we want you to be happy with every item that you purchase from us so we want to make returning an item a simple and easy process. Our returns policy is setup to comply with the approportionate consumer rights and retailer obligations as set out under the Australian Consumer Law Act.

We can accept returns for up to 14 days from the purchase date, providing your item is unopened and in its original condition including the original packaging. For these purchases you can return your order for a full refund or exchange. The customer is responsible for the item’s return unless the item is faulty, not fit for the intended purpose or not as pictured on the website.

Change of mind purchases will incur a 20% restocking fee and the customer is responsible for the cost of an item's return, unless there was an error on our behalf.

We cannot offer refunds or exchanges on food, treats or any edible items that are opened due to strict health policies. Please make your selections carefully, and double check your order before submitting.